2013 RQUG Conference Program and Session Overview

Following is an overview of the conference program and session descriptions for the 2013 Annual Users Conference.   Please note: we have added a level at the end of each session description - these are designed to assist you in selecting the appropriate concurrent session.  The levels are as follows:

  • Foundation: These classes will be "nuts and bolts" classes and are suitable for new users of the software or more experienced users who may be new to using certain areas of the product.
  • General: These classes are suitable for all attendees.
  • Experienced: These classes are designed for users who are ready to move beyond basics. Classes may be job-specific or more technical in nature.



Monday, March 4

8:00 - 8:30  Breakfast/Registration

8:30 – 8:45  Welcome/Introductions

8:45 – 10:00  General Session Keynote Address

The Richest Man In Town, VJ Smith

10:00 – 10:30 Break

10:30 – 11:45   Concurrent Sessions Group 1

Reports 101
Join us for this hands-on class where you will learn how to create basic reports within CC Reports. We will discuss what information to include, how to pull in the data that you need, and how to add custom branding elements.  Foundation

eRecording Thru Closing Market
Join us for this discussion about eRecording and the state of this technology in our industry today.  Topics will include a n
ational update on eRecording,  an overview of common eRecording support questions and the benefits of using Closing Market for eRecording. Additionally, hear first-hand from an eRecording user, about how to plan for and implement a multii-office rollout. If you are just starting to consider eRecording or have been submitting for a while, this sessio will have something for you. General

Let's Talk Texas
Are you a RamQuest User in Texas? Do you wish you could speak to other Texas users about the uniqueness that is Texas? If so, then this session is for you! Many times Texas customers have specific questions and requirements which do not apply to other ALTA states. This session will provide a forum for Texas-specific dialogue. General

RamQuest One Overview 
RamQuest One is the next generation in the RamQuest family – a revolutionary new product built on the Microsoft .NET platform that will give RamQuest customers one fully integrated title, settlement and escrow accounting solution to support your operation today and enable your business well beyond tomorrow. Join us for this session as we share this new product and show you how you can put it to work for your title and settlement operation.  General

11:45 - 1:00  Lunch

1:00 – 2:00  General Session

Advocacy and The Title Agent
Join ALTA’s Vice President of Government & Legislative Affairs, Justin Ailes, for this insightful discussion about the role that ALTA plays in advocacy on behalf of the title agent.  During this general session, attendees will gain insight into how ALTA lobbies congress and interfaces with regulatory bodies in addition to the current issues that ALTA is facing...and how these impact your business.  Additionally, we will discuss RamQuest’s involvement with ALTA and how this uniquely positions RamQuest customers with a conduit for information and understanding

2:00 – 2:45 Round Table Discussions - I

2:45 – 3:15 Break

3:15 – 4:00 Round Table Discussions - II

4:00 – 5:15  Concurrent Sessions Group 2

Information Gathering  
If you've ever said "I wish there were a way in RamQuest to find out…", then this is the class for you. We will look at Super Search, File Tracking, CCReports, and other areas that will help you find and interpret the data in your system. This is not a report design class, but rather a way to utilize reports and searches already available. General

Common Help Desk Issues
Not every problem is a major IT meltdown, but it's often the little things that give us the biggest headaches. Join us as we discuss some of the day-to-day issues users commonly experience and simple steps to correct them. General

What’s New on Closing Market?
Join us for a first-hand look at some of the newest services available on the Closing Market network. From Red Vision’s title search product to Medallion’s HUD Prep integration, we have added a number of new services to Closing Market that we know our customers will be excited to see in action. And during this session, you will be able to not only see demonstrations of the integrations but also have the opportunity to ask all of your questions. General

RamQuest One: What’s Different  
Are you wondering how RamQuest One compares to Complete Closing?  Would you like to know what is different, what new features and functions have been added and what RamQuest has changed to make your job easier?  Then this is the session for you!  Join RamQuest team members as we explore this new title and settlement production solution and all of the great benefits that it can offer for your operation.  General

5:15 – 6:30 Happy Hour



Tuesday, March 5

8:00 - 8:30 Breakfast

8:30 – 9:45  Concurrent Sessions Group 3

Documents 101
Bring your laptop for this hands-on session and learn the basic skills needed to create a document. In this session you will learn how to create documents to fit your operation’s needs.  Specific topics covered will include Merge Fields, Stored Procedures, Prompts, If/Then Statements, Document Security, Document Categories and Document Packages. Foundation

CFPB Update
The CFPB has issued their long-awaited proposed rule that includes a new settlement statement.  So what does this mean for your operation?  How will your relationship with lenders change?  What are the new deadlines for disclosure to consumers?  How are tolerances being expanded?  And what do the new forms look like?  These are just a few of the topics that will be covered in this session with RamQuest’s Vice President of Legislative Affairs, Mary Schuster.  General

Supervisor Tips, Tricks, and Red Flags
Of the million or so buttons in Complete Closing Supervisor, what happens when you push this one? Or that one? Join us for an in-depth look at the various settings and options in Supervisor, particularly hidden gems you may not know are there or items that might be a little risky if not used properly. General to Experienced

RamQuest One: Prepare for Your Conversion  
Now that you have had a chance to see RamQuest One and you love it…what’s next?  Join the RamQuest team for this informative session where we will take a look at the next steps that will help you to prepare your operation for a conversion to RamQuest One.   General

9:45 – 10:15  Break

10:15 – 11:00  Round Table Discussions - III

11:00 – 12:15  Concurrent Sessions Group 4

Document Troubleshooting Forum  
Do you have an “If” statement that is driving you crazy…or a merge field that just won't merge? Bring your questions and/or specific examples of problems and work through them with this panel of experienced document creators. Email questions or examples ahead of the conference to aphilhower@hbwtitle.com, so we can have answers ready for YOUR document issues!  Experienced

Reducing Redundancy
”Effective" and "efficient" are words we use a lot in describing how the RamQuest experience should be… but how do you get there? From time-saving templates to copying documents in File Scan, find out some of the ways you can avoid rekeying data or making extra work for yourself. General

Underwriter Forum 
Join our panel of representatives of four national underwriters as they discuss and review what integrations and communication tools are currently available and show you how to use these integrations and other service offerings to improve efficiency.  General

RamQuest One: Rate Engine  
Join us for this in-depth session covering the brand new rate engine in RamQuest One.  This innovative tool enables you to setup, manage and maintain your title insurance rates and in this class we will show you exactly how that is done. Experienced

12:15 - 1:30 Lunch

1:30 – 2:30  General Session

Enhancements Wish List
Do you have ideas or suggestions for enhancements for future releases?  This open forum session is your chance to voice them to the RQUG Enhancement Committee for consideration.

2:30 – 3:45  Concurrent Sessions Group 5

Barcoding Forum
Why would you use a bar coding solution and how would you implement it?  Join our panel of title professionals that have implemented a bar coding solution in their operations and learn the "why" and the "how" behind this new technology. General

The Challenge of Change: Time to Be Paperless  
The presentation will address the need for moving toward paperless processing in the closing environment and how to address the challenges of change management. The title industry can create efficiencies by making better use of paperless processing within their closing and title operations. Prepare now for doing business with digital documents and becoming an efficient paperless operation. There are a number of challenges that will need to be planned for to make the transition as smooth as possible. During the presentation, we will discuss change challenges of moving into a paperless environment by reviewing real-life title industry examples. We will conclude by discussing the benefits of preparing now by making the best use of the RamQuest software and vendors. Learning objectives include 1) how to manage change; 2) benefits of a paperless environment for the title industry; 3) paperless plan preparation; 4) minimizing the negative impact on staff. General

Escrow Accounting 101
This session will provide nuts and bolts look at the Escrow Accounting module. Learn how to clear transactions, run reports, and other steps necessary to reconcile an account.  Foundation

RamQuest One: Dynamic Reporting  
Join us for this session as we introduce the new dynamic reporting capability in RamQuest One and show you how easy it is to take advantage of this feature in your operation.   During this session we will show you the ins and outs of the reporting feature in RamQuest One including how easy it is to take an existing system report and customize it to meet your business needs.  Experienced

3:45 – 4:00 Break

4:00 – 5:15  Concurrent Sessions Group 6

Enhancements Forum (JAD Session)   
Do you have a million ideas floating around in your head about how to improve the RamQuest solution but never have anyone to discuss those ideas with?  Well, dust off that spreadsheet and get ready because this is the session for you.  Compile those great ideas and make sure you don’t miss this JAD session and the invaluable opportunity to be heard and give input to the ideas of others.  We will also review some of the ideas submitted to closingwish.com. General

When is Customization the Answer?  
Do you ever wonder about how to “bridge the gap” between the inherent capability of your RamQuest Complete Closing system and your operation’s business needs?  This session will introduce you to options available to your operation.  We will cover how scripts can be used, when fields might need to be customized to collect data not typically in a file and how to determine when customization is needed to achieve your desired outcome.   Experienced

Escrow Accounting - Advanced Topics  
So you can balance an account like a champ, but what's next? Are there ways you can make the escrow accounting process even better for your company? Yes! We'll discuss areas such as positive pay, MICR checks, and some troubleshooting ideas to get you where you want to be. Experienced

Commercial Settlement Statements   
You have heard the name but maybe have not been sure exactly what to do with it. Did you know that with the new 2010 HUD, you can use the CSS to close cash deals?  Join us for this session and finally master the CSS and see how you can put it to work for your company.  This class will cover configuration and user training and, template setup and cash closings using old HUD vs. CSS. General

6:30 – 10:00  Optional After Hours Event: 
           Starlite Dinner Cruise -
Click here for more information



Wednesday, March 6

8:00 – 9:15  General Session/Closing Breakfast

9:15 – 10:30  Concurrent Sessions Group 7

Train the Trainer Forum
This session has become a staple of the RQUG conference because it provides a unique opportunity for trainers and system admins to discuss the best ways to communicate changes, roll out updates, and get new employees up to speed. Bring your questions and ideas to this discussion! General to Experienced

An Overview of RamQuest’s Workflow Dashboard
Understanding RamQuest's new Workflow Dashboard (combining File Tracking and File Status) will be essential to maximizing your business.  This session will provide an overview of this tool and will show you how you can track turnaround time for orders, track ownership of orders, manage employee workloads and create a workflow representative of and specific to your organization's unique needs. Foundation

RamQuest Modules A to Z   
We put this is in the program last year but it ended up being way too technical and went into servers/codes and IT and attendees did not feel like it addressed the description.  They would really like to have this session that will talk to the following:   When you purchased RamQuest, your operation configured the system during implementation to fit your business and do what your operation required.  Now that you have the basics figured out, what’s next?  Join us as we review all of the possibilities that RamQuest has to offer to enhance your current configuration and use of the system including E-remit, blog fields, CC reports, tracking and Scheduler.  General to Experienced

The Ins and Outs of Vendor Management  
Are you wondering about Vendor Management…what is it, it works and why it’s beneficial?  Or do you think that Vendor Management just too confusing and you don’t know where to start?  Then this class is for you!  Join us as we discuss the ins and outs of Vendor Management and show you how to get started with this time saving tool. General

10:30 Conference Concludes



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