The following is an overview of the conference program and session descriptions for the 2025 Annual Users Conference. Please note, we have included designations at the end of our session descriptions designed to assist you in selecting the appropriate session. The designations will help you determine if the session is specific to a particular group of users or if it is more general in nature and suitable for any attendee.

  

Sunday, March 2

Registration/Welcome Bar/Exhibitor Setup (5:00-7:00pm)
Pick up your conference name badge and materials at our RQUG Information Desk. Then, enjoy a drink with the RamQuest and Qualia teams, along with your fellow conference attendees as we kick off the 20th Annual RQUG Conference with a Welcome Bar (located near the RQUG Information Desk). 

Monday, March 3

Registration/Continental Breakfast (8:00am-9:15am)

Welcome/Meet the Qualia and RamQuest Executive Team (9:15am-10:15am)
Join us for a panel where the leaders of the Qualia and RamQuest teams discuss the recent partnership between Old Republic Title and Qualia, the acquisition of the RamQuest platform, as well as options and opportunities for RamQuest customers.

Break with Exhibitors (10:15am-10:45am)

Keynote Address (10:45am-11:45pm)
Garrison Wynn, a Fortune 500 leader and professional stand-up comedian, will share timely and relevant business insights using his signature style of combining humor and research. Don’t miss this motivational keynote address!

Lunch (11:45pm-1:15pm)

Concurrent Sessions - Group 1 (1:15pm-2:30pm)

Cybersecurity Essentials
Who can you rely on when it comes to your business’ security? This session offers insights on collaborating with trusted technology partners and integrating greater security measures for your company. We’ll teach you about trending cyber threats and equip you with the knowledge to optimize your organization’s digital defenses. (General)

Complete Closing Supervisor Strategies
During this session, we’ll take an in-depth look at the various settings and options within CC Supervisor. We’ll discuss the important items to consider with CCE User Roles and during the Configuration process. Apply practical items from recent CCE releases and review options that you may not be using today. Join us to enhance your Supervisor skills! (CCE)

Explore the Commercial Settlement Statement
Did you know you can use CCE's Commercial Settlement Statement (CSS) in lieu of a HUD for cash transactions? Want to do more with the CSS, but you aren’t sure how? Unlock its full potential as we explore all things CSS! (CCE)

Qualia Demo Series: See Qualia in Action
Spend time with Qualia experts as they showcase the latest features and functionality in our cloud-based platform, Qualia Core. See how Core enhances productivity, streamlines workflows, and elevates the closing experience.

Concurrent Sessions - Group 2 (2:30pm-3:15pm)

What’s New on Closing Market
Join us for this session that will showcase the newest integrations in Closing Market. We’ll share live demonstrations of our newest integrations and a sneak peek of what’s coming next when we show you how our Closing Market integrations can transform your closing experience, help you save time, reduce errors and boost productivity. (General)

CCE: Little Tricks for Big Databases 
How fit is your SQL server? Do you archive your audit logs? Do you know about Agent Vendor cleanup scripts? Join us as we walk through “how to” for various optimization and organization tactics to keep your server in tip-top shape. Discover simple tools and settings to help you develop a maintenance plan, monitor server status and avoid common mistakes. This session will cover tricks for optimizing queries, archiving audit logs, customizing SQL scripts to perform various tasks, cleaning up document lists and duplicate agent vendors and more. (CCE)

Advanced CCE Reports (201)This next-level reports session is your steppingstone to mastering data analysis and reporting in CCE. Join us as we explore advanced features that go beyond the basics. Bring your laptop to work through real-world examples and hands-on exercises and leave with the knowledge and skills to tackle even the most challenging CCE reporting tasks. Please note, this session is not for new users and is designed for those customers who have experience with CCE Reports. (CCE)

Qualia Demo Series: See Qualia in Action
Spend time with Qualia experts as they showcase the latest features and functionality in our cloud-based platform, Qualia Core. See how Core enhances productivity, streamlines workflows, and elevates the closing experience.

Break with Exhibitors (3:15pm-3:45pm)

General Session: The Future of Technology in the Title & Escrow Industry (3:45pm-4:45pm)
The technology landscape has evolved dramatically over the last five years with rapid advancements in artificial intelligence (AI), new developments in digital payments, increased risk of sophisticated fraud, and exciting opportunities for advanced workflow automation. Hear Charlotte Brown, VP of Product at Qualia, explore the latest trends and challenges reshaping the title & escrow industry today.

Opening Reception with Exhibitors (4:45pm-6:00pm)

Tuesday, March 4

Registration/Continental Breakfast (8:30am-9:00am)

General Session: Fostering a Culture of Data Protection: Security, Privacy & Stewardship of Customer Data (9:00am-10:15am)
Protecting customer data and being a good steward of it is essential to building trust and supporting your business success. In this session, members of Qualia’s Security and Legal teams will discuss how Qualia developed and continues to nurture a security-first culture through its five pillars of trust — including customers’ ownership of their data. Plus, hear from our Product team who will discuss Qualia’s strategy for data access and retention. Walk away with an understanding of Qualia’s approach to security and how you can use these principles to help protect your own organizations and customers.

Break with Exhibitors (10:15am-10:45am)

Concurrent Sessions - Group 3 (10:45am-11:30pm)

Demystifying AI: Practical Applications and Industry Insights
Join us for an engaging session about the practical uses of artificial intelligence (AI) and how it can propel our businesses forward. We'll discuss how AI is being used to automate tedious tasks, enhance efficiency and address common concerns about AI safety and data security. Hear first-hand from our panelists about both challenges and successes as we take the mystery out of AI. (General)

CCE Documents (101)
Learn the basic skills needed to create a document in CCE that fits your operation’s needs. Specific topics that will be covered include Merge Fields, Stored Procedures, Prompts, Document Security, Document Categories and Document Packages. Join us to learn how to build documents for your company! (CCE)

Qualia Demo Series: See Qualia in Action
Spend time with Qualia experts as they showcase the latest features and functionality in our cloud-based platform, Qualia Core. See how Core enhances productivity, streamlines workflows, and elevates the closing experience.

Lunch (11:30am-1:00pm)

Concurrent Sessions - Group 4 (1:00pm-2:15pm)

Let’s Talk Texas: A Special Interactive Session
Let’s get together to talk about regulations and compliance challenges in the title industry. Join us for this interactive session where special guest TDI Director, Financial Regulation Division, Title Examinations, Arturo Bustamante joins us to answer your questions and share his perspective about what TDI is seeing out in the field.  (General)  

CCE: IYDKYDK (If You Don't Know, You Don't Know)Discover hidden gems in the CCE suite that can enhance your company’s workflow and productivity. This session will cover both included and add-on tools and services that you might not be in the know about including Workflow Dashboard Cleanup Tool, Email Automation, Audit Logs and File Locks, RamQuest Ideas, WalkMe, Online Help, PaperlessCloser Bypass Matching, RamQuest’s Professional Services offerings and more. Get the inside scoop when you attend this not-to-be-missed session! (CCE)

Qualia Demo Series: See Qualia in Action
Spend time with Qualia experts as they showcase the latest features and functionality in our cloud-based platform, Qualia Core. See how Core enhances productivity, streamlines workflows, and elevates the closing experience.

Grand Prize Drawing Break with Exhibitors (2:15pm-2:45pm)

Concurrent Sessions - Group 5 (2:45pm-4:00pm)

Fraud Prevention for Title Agents: Safeguarding Business in a High-Risk Environment
With wire fraud, check fraud, and ransomware risks at an all-time high, title agents are increasingly targeted by cybercriminals. This presentation will highlight the unique vulnerabilities faced by title professionals and the critical importance of implementing strong fraud prevention measures. We will review common scams, including wire fraud, and provide actionable strategies to enhance vigilance in daily operations. Learn how to protect your clients, secure transactions, and fortify your agency against emerging threats in the digital age. (General)

Mastering CCE Docs (201)
Level up your CCE Docs skills! Join us for an advanced, hands-on session where we will dive into the intricacies of CCE Docs. In this workshop, we'll explore if/then statements, prompts, and even delve into merge loops and do some troubleshooting, providing you with a comprehensive understanding of these powerful tools. We strongly recommend you bring your laptop to get the most out of this session as you work alongside our expert instructor. Please note that this session is not for brand-new users with no experience working with the tool. (CCE)

Explore CCE Accounting
Join us for a deep dive into accounting within Complete Closing. We’ll cover a range of accounting topics, including the complexities of 3-way reconciliation, enhancing efficiency with eBank Recon and boosting security with Positive Pay. Learn ways to enhance your CCE accounting knowledge and stay ahead of the curve. (CCE)

Qualia Demo Series: See Qualia in Action
Spend time with Qualia experts as they showcase the latest features and functionality in our cloud-based platform, Qualia Core. See how Core enhances productivity, streamlines workflows, and elevates the closing experience.

Wednesday, March 5

Closing Breakfast (8:30am-10:30am)
Join us for a buffet breakfast before departing from this year’s RamQuest User Group. The Qualia team will be available to chat about what’s next for RamQuest customers.